Contact Us

Who you gonna call?

We receive a lot of questions from faculty, staff, and students who are sometimes not sure whom to call with what types of questions.  The guide below is intended to direct faculty, staff, and students to the right offices and individuals depending on the questions they have or problems they are experiencing. 

• CSI Website in general (except MyCSI) – Scott Henscheid and Alex Mitchell  
• Web page design – Chika Daggett, Scott Henscheid, and Alex Mitchell
• Problems logging into the network/e-mail account – HelpDesk
• MyCSI
• Problems logging into MyCSI – Scott Henscheid, Alex Mitchell, Gail Schull, HelpDesk
• MyCSI Training – shared responsibility among several offices
• Izabella Bagdasarova – general training
• Scott Henscheid – general training
• Alex Mitchell – general training
• Chika Daggett – general training
• Deb Stuart – general training
• Gail Schull – admission, registration, grade submission, unofficial transcript, etc.
• Cesar Perez - advising
• Blackboard
• Login and enrollment issues, as well as any specific course related questions - first contact should be the instructor of the course (they can provide specific instructions, including any course access codes)
• Technical problems, creating new courses, copying courses, deleting courses 
• Izabella Bagdasarova
• Chika Daggett
• Scott Henscheid
• Alex Mitchell
• Deb Stuart
• Questions about developing new online classes – Izabella Bagdasarova and
  Dr. Edit Szanto
• Microsoft (Windows and Office) licenses for offices/departments and for full-time faculty and staff home use
• Questions - Jay Sneddon
• Upgrading office computer - HelpDesk
• Purchase CDs - Bookstore
• Borrow CDs - Library
• Training for faculty, staff, and students
• ITC Website
• Izabella Bagdasarova
• Chika Daggett
• Scott Henscheid
• Alex Mitchell
• Deb Stuart
• To recommend new courses/training – Izabella Bagdasarova and Dr. Edit Szanto
• Specific software related questions (e.g. questions using Word, Outlook, Excel, PowerPoint, Windows, Adobe Connect, Camtasia, Photoshop, Dreamweaver, etc.)
• Izabella Bagdasarova
• Chika Daggett
• Scott Henscheid
• Alex Mitchell
• Deb Stuart
• Problems with computers (hardware, network connection, phone connection) in offices, computer labs, and/or classrooms? - HelpDesk
• Other multimedia projects (presentations, podcasts, vodcasts, wikis, etc.)
• Izabella Bagdasarova
• Chika Daggett
• Scott Henscheid
• Alex Mitchell
• Deb Stuart
• Help with developing printed or marketing materials
• Chika Daggett
• Izabella Bagdasarova
• Online catalog/course schedule – Gail Schull  
• Problems logging into WebTools - Scott Henscheid and Alex Mitchell   
• Accessing various online services offered by the CSI library - Steve Poppino or Teri Fattig
• Problems with multimedia projection units/computers/DVD players in a classroom (training)
• Izabella Bagdasarova
• Scott Henscheid
• Alex Mitchell
• If there is a problem with a bulb or other hardware issue, please contact the HelpDesk   
• Borrowing laptop, projection unit, digital camera
• Izabella Bagdasarova
• Chika Daggett
• Scott Henscheid
• Alex Mitchell
• Equipment in ITC is available for faculty and staff use only, and can be borrowed on a first come first serve basis.  Due to limited resources and high demand for portable equipment, we cannot lend out laptops or projection units for extended periods of time.  Please call to reserve the equipment.
• Borrow books on various topics/software packages 
• Izabella Bagdasarova
• Chika Daggett
• We have books available on a short-term basis (2-4 weeks)  
• Audiovisual equipment for a classroom presentation – HelpDesk
• Needing someone to videotape a class project - HelpDesk/Leo Malberg 
• Virus issues, crashed office computer, other hardware issues - HelpDesk
• Updating hardware/software in faculty offices - HelpDesk
• Software requests for classrooms - HelpDesk
• Need new hardware in your classroom (e.g. projection unit, computer - work through the UDP process with your department chair)
• The HelpDesk provides technical support for faculty and staff  
• CSI does not provide support for faculty/staff home computers (hardware/software) - we do not have the resources  
• CSI does not provide support for student home computers (hardware or software)
• Library staff do provide limited assistance (login, answering basic technical questions) to students who use the open lab in the Library – library staff will not answer assignment-specific questions, those need to be directed to the appropriate faculty member